Valid from: 2022-06-01 until further notice

 

1. GENERAL ABOUT THE PARTIES AND DENTIFY’S SERVICES

These General Terms and Conditions (“General Terms”) apply when a licensed dental professional (dentist or dental hygienist) (hereinafter the “Care Provider”) uses Dentify’s platform through the website https://dentifyapp.se (“Website”), the professional portal https://portal.dentifyapp.se (“User Portal”), and Dentify’s mobile applications for patients (iOS and Android) (the “Patient Apps”).

 

The platform is owned and operated by Dentify AB, registered in Sweden, corporate no. 559357-9922. Dentify AB and the Care Provider are collectively referred to below as the “Parties” and each as a “Party”.

 

The Care Provider subscribes to Dentify’s Subscription and Pre-booking Service, which may be supplemented with Additional Services such as mediation of patients (“Care Recipients”) via the Website and the User Portal (the “Mediation Service”).

 

These General Terms regulate the relationship between Dentify AB as a technology and mediation provider and the Care Provider as the professional responsible for delivering dental care services, consultations, and treatments (“Consultation and Treatment Services”).

 

Dentify AB only provides a technical matching and mediation service. Dentify AB is not involved in the professional relationship between Care Providers and Care Recipients. Any complaints, disputes, or claims regarding Consultation and Treatment Services must be resolved directly between the Care Recipient and the Care Provider.

 

2. CONNECTION TO AND DISCONNECTION FROM DENTIFY

The Care Provider must, before joining Dentify, ensure that they hold all necessary authorisations and licensing requirements from the Swedish National Board of Health and Welfare to practice as a licensed dental professional (dentist or dental hygienist).

 

The Care Provider is also responsible for maintaining valid patient liability insurance in accordance with the Swedish Patient Injury Act (1996:799).

 

Accounts on https://portal.dentifyapp.se are personal. Access requires BankID authentication, and the Care Provider is responsible for protecting account credentials.

 

Dentify AB reserves the right to refuse registration or suspend access if requirements for safe and lawful dental care are not met, or if laws, regulations, or these General Terms are violated.

 

3. CARE PROVIDER’S RESPONSIBILITY

The Care Provider is fully responsible to Care Recipients for ensuring that all Consultations and Treatment Services are performed:

– Professionally,

– In accordance with applicable laws and regulations, including but not limited to:

– The Swedish Dental Care Act (1985:125)

– The Swedish Patient Safety Act (2010:659)

– The Swedish Patient Data Act (2008:355)

– The Swedish Patient Injury Act (1996:799)

 

The Care Provider is responsible for patient record management in accordance with Swedish law.

 

4. INSURANCE

The Care Provider must hold and continuously renew:

– Patient liability insurance and

– Patient injury insurance

 

to the extent required by law and for their obligations toward Care Recipients.

 

Minimum coverage levels shall comply with statutory requirements.

 

5. WORKPLACE & EQUIPMENT

The Care Provider must provide Dentify AB with an up-to-date physical postal address, even if services are provided exclusively via video consultation.

 

When providing video consultations, the Care Provider is responsible for ensuring appropriate technical equipment (computer/mobile/tablet, microphone, camera) and a stable internet connection.

 

6. AVAILABILITY & BOOKINGS

The Care Provider must keep their availability updated in Dentify’s system. Bookable times must not overlap with other appointments to avoid double-bookings. Periods of unavailability (e.g. holidays) must be updated promptly.

 

Dentify AB may monitor the Care Provider’s availability and booking activity to ensure proper functioning of the service.

 

7. CARE RECIPIENTS MEDIATED BY DENTIFY

Care Recipients mediated by Dentify’s platform remain linked to Dentify AB for booking and payment purposes. The Care Provider may not circumvent Dentify AB by taking over mediated Care Recipients outside the platform.

 

8. COMPENSATION

Dentify AB charges subscription fees, service fees, and commissions as set out in the current price list. Dentify AB may adjust fees with 30 days’ prior notice.

 

9. MODIFICATION OF TERMS

Dentify AB may update these General Terms. Changes apply one month after publication on https://dentifyapp.se. Continued use constitutes acceptance.

 

10. CONFIDENTIALITY

The Parties undertake confidentiality regarding all information exchanged under this Agreement. The Care Provider must comply with confidentiality obligations under Swedish law, including the Public Access to Information and Secrecy Act (2009:400) and the Patient Safety Act (2010:659).

 

11. STATISTICS & RESEARCH

With the Care Recipient’s consent, Dentify AB may conduct follow-up surveys. De-identified data may be used for research, quality assurance, and service development.

 

12. TERM & TERMINATION

The agreement is valid until further notice with one (1) month’s written notice. Dentify AB may terminate immediately if:

– The Care Provider’s license or identification is withdrawn,

– Repeated complaints are received,

– Confidentiality obligations are breached,

– Care Recipients are taken over in violation of §7.

 

13. FORCE MAJEURE

Neither Party is liable for failure to perform obligations due to circumstances beyond its control (e.g. natural disasters, authority decisions, IT outages).

 

14. LIABILITY

Dentify AB is not a party to agreements between Care Recipients and Care Providers and bears no responsibility for treatment quality.

 

The Care Provider indemnifies Dentify AB from any claims arising from the Care Provider’s actions.

 

Dentify AB’s liability under these Terms is limited to direct damages and capped at one Swedish price base amount under the Social Insurance Code (1962:381).

 

15. INTELLECTUAL PROPERTY

Care Providers retain rights to their uploaded materials (e.g. texts, logos, images). Dentify AB retains rights to its platform, code, and other proprietary material.

 

Care Providers consent to the publication of their company details and ratings on Dentify’s Website and Portal.

 

16. PERSONAL DATA

Dentify AB processes personal data in accordance with the EU General Data Protection Regulation (GDPR) and its Privacy Policy available at https://dentifyapp.se.

 

17. GOVERNING LAW & DISPUTES

These Terms are governed by Swedish law. Disputes shall first be referred to mediation under the Stockholm Chamber of Commerce Mediation Rules. If mediation fails, disputes shall be finally settled by arbitration in accordance with the Arbitration Rules of the Stockholm Chamber of Commerce.