Valid from: 2022-06-01 until further notice

1. General information about the service

These General Terms and Conditions apply when private individuals (“Customers”) use the matching and booking service (“Matching and Booking Service”) on Dentify’s Patient Apps (iOS and Android) and the website https://dentifyapp.se (“Website”) to book and pay for a visit to/treatment by a licensed dental professional (dentist or dental hygienist) (“Consultation and Treatment Service”).

The platform is owned and operated by Dentify AB, registered in Sweden, registration no. 559357-9922 (hereinafter “Dentify” or the “Company”).

Dentify provides a matching and booking service that connects Customers with licensed dental professionals whose skills correspond to the Customer’s specific needs. All Care Providers connected to Dentify’s mediation service (the “Mediation Service”) must be licensed by the Swedish National Board of Health and Welfare and hold valid patient liability insurance in accordance with the Swedish Patient Injury Act (1996:799).

Care Providers are fully responsible for ensuring that Consultations and Treatment Services are delivered in compliance with applicable law, including:

– The Swedish Dental Care Act (1985:125)

– The Swedish Patient Safety Act (2010:659)

– The Swedish Patient Data Act (2008:355)

– The Swedish Patient Injury Act (1996:799)

In emergencies or urgent medical situations, Customers must contact 112 or the nearest emergency department.

 

2. User Account

2.1 Use of the Service

To use Dentify, the Customer must create a user account via the App or Website.

2.2 Registration information

To create an account, the Customer must provide requested information and verify identity via BankID. In order to complete booking and payment, the Customer must be at least 18 years old, or have a guardian’s approval, power of attorney, or equivalent legal authority.

The Customer may only use Dentify for their own dental services unless they act as a legal guardian or holder of valid power of attorney for another individual.

 

3. Consultation and Treatment Services

(Sections unchanged except all references updated to Care Provider / Care Recipient).

 

4. Support; reporting of errors and interruptions

For support, Customers may contact Dentify at [email protected]. Dentify aims to respond within 24 hours (excluding weekends). Errors should be reported promptly.

 

5. Payment

5.1 Contracting parties

Agreements for Consultation and Treatment Services are entered into between the Customer and the Care Provider. Agreements for use of Dentify’s platform are between the Customer and Dentify AB.

In order to complete booking and payment, the Customer must be at least 18 years old, or have guardian’s/power of attorney approval.

5.2–5.7

– Pricing and payment handled securely (Klarna, Swish, Stripe etc.).

– Payment confirmations sent to the email provided by the Customer.

– Right of withdrawal: 14 days if service not yet performed. Requests must be sent to [email protected]. Customers may also submit via https://dentifyapp.se.

– Customer Satisfaction Guarantee: contact [email protected] within 48 hours.

 

6. Booking

– Bookings must be prepaid where applicable.

– Cancellation up to 48 hours before appointment.

– Customers responsible for accurate information and secure handling of BankID credentials.

– Care Providers must perform services professionally in compliance with law. Complaints first to Care Provider; Dentify may assist with follow-up.

 

7. Limitation of Liability

Dentify AB is not liable for indirect damages, medical errors, or disputes between Customers and Care Providers. Liability exclusions apply in cases of force majeure.

 

8. Assignment and subcontracting

Customers may not assign agreements without Dentify’s consent. Dentify may subcontract services.

 

9. Termination of service

The Agreement continues until terminated by either party. Dentify may suspend a Customer in cases of misuse.

 

10. Other matters

10.1 Change of Terms

Dentify may update these Terms. Continued use constitutes acceptance.

10.2 Intellectual Property

Dentify AB owns all intellectual property in its platform, logos, code, and databases. Customers may not copy or misuse content.

 

11. Complaints

– To Dentify: App-related issues or feedback: [email protected].

– To IVO (Inspektionen för Vård och Omsorg): Care-related complaints may also be submitted to IVO.

 

12. Governing law and dispute resolution

These Terms are governed by Swedish law. Disputes may be referred to Swedish courts or the General Complaints Board (ARN).